1. How long does shipping take?
Orders are processed within 1–3 business days.
Estimated delivery times:
- Domestic: 5–10 business days
- International: 7–15 business days
Shipping times may vary depending on your location and carrier delays.
2. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can use that number to track your package directly through the carrier’s website.
3. Can I cancel my order?
Orders can be canceled within 12 hours of purchase.
After that, your order may already be processed or shipped.
To request a cancellation, email us as soon as possible at:
support@modnixshop.com
4. What if I entered the wrong shipping address?
Please contact us immediately at support@modnixshop.com.
If the order has not been shipped, we can update the address.
If it has already been shipped, we cannot guarantee changes.
5. What should I do if my item arrives damaged or defective?
If your item arrives damaged or not working properly, contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photos or videos of the issue
Email: support@modnixshop.com
We will review your case and arrange a replacement or refund if approved.
6. Do you accept returns?
Yes. We accept returns within 14 days of delivery.
Items must be unused, in original condition, and in original packaging.
For full details, please review our Shipping & Refund Policy.
7. When will I receive my refund?
Once we receive and inspect your returned item, we will notify you of the refund status.
If approved, refunds are processed to your original payment method within 5–10 business days, depending on your bank or provider.
8. Do your products come with a warranty?
Warranty coverage depends on the specific product.
If a warranty applies, it will be mentioned on the product page.
If you’re unsure, contact us at support@modnixshop.com before purchasing.
9. Do you ship internationally?
Yes, we ship to most countries worldwide.
Shipping times and costs vary depending on the destination.
10. How can I contact customer support?
For any questions or concerns, contact us at:
support@modnixshop.com
We aim to respond within 24–48 business hours.